Messages in this thread | | | From | "Mudama, Eric" <> | Subject | RE: Blockbusting news, results get worse | Date | Sun, 26 Oct 2003 15:12:05 -0700 |
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Andre Hedrick wrote: > Eric, > > Item "3" in your list is not practical, because no drive > maker allows the same drives that large oem's purchase to be placed in retail. > There are obvious reasons, but your position stated for the average joe > consumer is flawed.
I don't believe your statement is correct that OEM drives and retail drives always differ. They may have slight configuration differences, but fundamentally I think they're the same drive with identical or near-identical firmware.
> Why don't you guys offer extended warrenty purchase service contracts?
As an optional feature on any drive? Not sure, it would be nice. However, maintaining it specifically for individual drives in a product line might be more work than someone high up feels is worth it. Maybe there's a market for buying a $30 warranty add-on from Maxtor that buys you an extra year or whatever, however, I think you can get the same thing from CompUSA or other companies now if you want it. For them it is profitable, and I don't think we'd want to compete with our virtual sales force. (The retail shops)
I do know you get better warranties on the more expensive models though, but obviously that doesn't help after-the-fact.
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